We’re here to help our clients through the Canada Post service disruption.
During a possible Canada Post service disruption, you may experience delays in receiving any paper documents from TWMG Inc. or your Representative and that these documents can be sent using an alternative document delivery option.
Please contact TWMG Inc. or your Representative for more information.
Getting your account statements
- Account statements will be mailed once the disruption has been resolved. You will experience a delay in obtaining your paper copy of your account statement.
- Speak with your representative and register for electronic delivery, by submitting an electronic consent form.
- Please contact TWMG Inc. at 514-345-8880 or speak with your representative, and you may obtain your account statement by fax or by secured email.
- Contact your representative and inquire about the delivery of your account statement.
- For urgent need of your account statement, please contact your representative and you may receive your account statement by using a courier service, at your cost.
Getting your Fund Facts
Fund Facts are an important document when before investing in a fund. Fund Facts highlights key information about our investment products for investors, including performance, risk, and the costs of buying and owning a fund.
- Speak with your representative, and you may obtain your Fund Facts by fax or by email, before investing.
- Speak with your representative and register for electronic delivery, by submitting an electronic consent form.
- Contact your representative and inquire about the delivery of your fund facts, before investing.
- For urgent need of your fund facts, please contact your representative and you may receive your fund facts, by using a courier service, at your cost, before investing.
Getting other documents
Other documents may include copies of your applications, forms and other paperwork.
- Such documents will be mailed once the disruption has been resolved. You will experience a delay in obtaining your paper copy of these documents.
- Please contact TWMG Inc. at 514-345-8880 or speak with your representative, and you may obtain your documents by fax or by secured email.
- Contact your representative and inquire about the delivery your documents.
- For urgent need of your documents, please speak with your representative and you may receive your documents by using a courier service, at your cost.